Frequently Asked Questions
Everything you need to know about our leather goods and services.
Where does Polène ship and what are the delivery costs?
We ship across the European Union and internationally via premium couriers. Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
What is your return policy for items purchased online?
You have 15 days from the date of receipt to return your item. The product must be in its original condition, unused, and with all protective packaging and tags intact.
How should I care for my Polène leather bag?
To preserve the beauty of your bag, avoid prolonged exposure to light, heat, and humidity. We recommend using a soft cloth for cleaning and applying a specialized leather milk periodically.
Are your products covered by a warranty?
Yes, all Polène creations are covered by a one-year warranty against any manufacturing defects. This does not cover normal wear and tear or accidental damage.
Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured through encrypted payment gateways.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed quickly for shipment. Please contact our customer service immediately; if the order hasn't been dispatched, we will do our best to accommodate your request.